Driving Excellence, Delivering Trust.

Yes. Mpaatanel accepts deposits from as low as 30% to begin the vehicle import process.

Once your deposit has been received, our team can:

• Search suitable vehicles from Japanese auctions and dealer stock.
• Reserve available units where applicable.
• Advise on the best vehicle within your budget.
• Explain auction grades and inspection reports.
• Begin documentation and shipment planning.

The remaining balance should be settled before shipment milestones and preferably at least 14 days before the vehicle's Estimated Time of Arrival (ETA) to ensure smooth clearance and delivery.

The remaining balance should be cleared at least 14 days before the Estimated Time of Arrival (ETA).

Paying on time helps avoid:

• Port storage charges.
• Delays in customs clearance.
• Delays in vehicle release.
• Amendment charges.
• Delivery interruptions.

Once payment has been confirmed, Mpaatanel proceeds with final documentation, customs coordination and delivery preparations.

For normal used vehicle imports into Uganda, vehicles should generally:

• Be Right-Hand Drive (RHD).
• Be within Uganda's age limit for imported vehicles (we confirm the current limit and any environmental levy for the year of manufacture).
• Pass pre-export inspection through an approved inspection agent.
• Meet Uganda National Bureau of Standards (UNBS) requirements.
• Have genuine mileage records.
• Not be declared a total loss.

Our team is always available to confirm vehicle eligibility before purchase.

Japanese Auctions provide access to one of the world's largest selections of quality used vehicles.

Benefits include:

• Over 100 licensed auction houses.
• More than 100,000 vehicles auctioned every week.
• Better pricing than dealer stock.
• Greater choice of grades and specifications.
• Lower mileage options.
• Independent auction grading.
• Inspection reports available.
• Opportunity to purchase rare specifications.

Because auction vehicles sell quickly, we recommend customers prepare at least a 30% deposit before bidding.

Japanese auction vehicles are professionally inspected and graded.

Typical grades include:

• Grade 6 / S – Nearly new condition.
• Grade 5 – Excellent condition.
• Grade 4.5 – Very clean with minimal wear.
• Grade 4 – Good condition (most common).
• Grade 3.5 – Average used condition.
• Grade R / RA – Previously repaired accident vehicle.

Our consultants explain every auction sheet before recommending any purchase.

Yes.

We assist eligible customers by guiding them through:

• Vehicle selection.
• Import documentation.
• Government application procedures.
• Customs clearance guidance.
• Registration process.

Duty exemptions remain subject to approval by the relevant Government authorities and each application is assessed individually.

Yes.

We assist expatriates with:

• Vehicle sourcing.
• Shipping coordination.
• Documentation.
• Port clearance guidance.
• Registration support.
• Advice on applicable exemptions where available.

Requirements may differ depending on work permits, residency status and Government regulations.

Yes.

Returning Residents may qualify for duty concessions subject to Government approval.

Our team assists with guidance on:

• Required documentation.
• Vehicle ownership requirements.
• Shipping documents.
• URA procedures.
• UNBS requirements.
• Customs clearance.

Each application is reviewed individually based on current Government regulations.

Although timelines vary, the average process is:

• Vehicle purchase: 1–7 days.
• Shipment from Japan: 4–8 weeks.
• Port clearance: 3–10 working days.
• Registration and delivery: 2–5 working days.

Actual timelines depend on shipping schedules, destination country, customs processing and documentation completeness.

Mpaatanel offers complete end-to-end vehicle import solutions.

Our services include:

• Japanese Auction sourcing.
• Dealer stock purchases.
• Vehicle inspection guidance.
• Shipping coordination.
• Customs clearance.
• Registration support.
• Number plate processing.
• Delivery coordination.
• After-sales customer support.

As an Authorized BE FORWARD Agent, we combine global vehicle access with trusted local support, ensuring a smooth and transparent import experience from enquiry to delivery.