+256 200 902 026 operations@mpaatanel.co.ug Mon – Fri 8:00am – 6:00pm · Sat 9:00am – 2:00pm
Track a shipment
Call usGet Import Quote
Shipping crates and protective packaging at a cargo preparation station

What happens after you contact us

The details vary by shipment, but these are the main stages from enquiry to delivery.

Start with a quote

How we work

Every step managed, documented and communicated.

You deal with one MCL account manager from first call to final handover.

Request a Quote
  1. 01

    Tell us what you need to move

    Send a description of the goods, their location and the delivery address. Weight, dimensions and a supplier invoice help us assess the shipping options.

    • Free initial consultation
    • Mode of transport recommendation
    • Estimated transit time
    • Preliminary cost guidance
  2. 02

    Review the quote

    Review the freight, handling and clearance costs with our team. Check what is included, which amounts are estimates and the payment terms before agreeing to proceed.

    • Itemised cost breakdown
    • Duty and tax computation
    • Payment terms clarified
    • Service agreement issued
  3. 03

    Book freight and prepare documents

    Our team books freight space with our partner carriers, arranges origin-side documentation (Bill of Lading, export certificates, inspection reports), and coordinates with suppliers or auction houses on your behalf.

    • Freight booking confirmed
    • Pre-shipment inspection arranged
    • Export documentation prepared
    • Cargo collection coordinated
  4. 04

    Follow the shipment

    Once the cargo is dispatched, use your shipment reference to check its status. Arrival dates can change; contact the team if you need an update or have a delivery deadline.

    • Real-time cargo tracking
    • Vessel/flight ETA updates
    • Transit issue management
    • Pre-arrival notification
  5. 05

    Clear customs

    Clearance arrangements depend on the route. Our team reviews the import documents, coordinates duty payments and inspections, and arranges release for the next leg of the journey.

    • URA declaration filed
    • Duty and tax payment coordinated
    • Physical inspection facilitated
    • Cargo release arranged
  6. 06

    Collect or receive your goods

    Cleared cargo is loaded onto our GPS-tracked fleet for delivery to your address — your home, office, warehouse, or site anywhere in Uganda. We confirm delivery with a handover note and photo documentation.

    • GPS-tracked vehicle assigned
    • Delivery schedule confirmed
    • Safe handover at destination
    • Delivery confirmation provided

Real-time updates

Already Have a Shipment With Us?

Contact your MCL account manager directly for a real-time status update on your cargo.

Call NowTrack Shipment

Why it works

Keeping track of the details

01

One Point of Contact

Keep your shipment reference handy when you call or message the team about your cargo.

02

Fully Documented

Every stage is documented. You receive copies of all shipping and customs documents as a matter of standard.

03

Schedule updates

Discuss any delivery deadline at booking and stay in touch about changes to the arrival date.

Start with the cargo details

Tell us what you are shipping, where it is now and where it needs to go. We can work through the next steps with you.

Request a Quote Get Import Quote